PSAP RESOURCES

Discover the wealth of Next Generation 9-1-1 information in Synergem Technologies‘ resource database. Our drive for innovation and dedication to enhance public safety in communities nationwide led us to create these comprehensive PSAP resources. Let’s work together to upgrade the standard of emergency response services to Next Generation 9-1-1.

SynergemNET™ Showcases NG9-1-1 Interoperability in CA

  • Resource
  • 5 Min Read

Learn about the many levels of vendor cooperation required for the California NG9-1-1 project.

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Synergem is the Heartbeat of Massachusetts' NG9-1-1 System

  • Resources
  • 3 Min Read

The Next-Gen 9-1-1 transition from the legacy environment required complex call routing...

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Resources

ambulance-with-sirens-activated-and-american-flag-for-esinet-next-gen-911

Common Questions NG911 Stakeholders Ask About the ESInet

  • ESInet Resource
  • 10 min read
  • 911 core services, contact synergem, ESInet, i3 compliant solution, psap next gen vendor, psap resources, psap technologies, psap technology, upgrade psap to next gen, upgrade to ng9-1-1,

Imagine a scenario where a 911 call center is dealing with a large-scale crisis like a wildfire or a hurricane....
city-skyline-at-night-that-has-smart-city-technology-and-next-gen-911-core-services

The Intersection of Next Gen Core Services & Smart Cities: A Public Safety Revolution?

  • Next Gen Core Services
  • 14 min read
  • next gen 9-1-1, next gen 911, next gen communication, next gen communications, next gen core services, next gen solutions, next gen telecommunications, next generation 9-1-1 services, next generation 911, next generation 911 benefits, ng911,

As we’ve discussed a number of times in previous blogs, next generation 911 (NG911) is improving emergency response across the...
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Understanding the Truth About NG911

  • PSAP Resource
  • 12 min read
  • 9-1-1 emergency response vendor, 911 core services, 911 emergency response, 911 emergency response vendor, digital 911, e911 vendors, moving to ng911, next gen 9-1-1, next gen core services, next gen solutions, ng911 systems,

Emergency response personnel have noticed how the public safety landscape continues to change drastically over time. Throughout these changes, Next...
firetruck-driving-to-forest-fire-showing-emergency-response-with-next-gen-911-services

Understanding How Next Generation 911 Resiliency is the Cornerstone of Public Safety

  • PSAP Resource
  • 14 min read
  • 911 core services, how do we upgrade to next generation 911, i3 compliant solution, next gen core services, next generation 911 florida, ng9-1-1 transition, psap next gen vendor, psap resources, psap technologies, psap technology, what is next gen 911,

Having fast and reliable emergency response is one of the most important pieces of our emergency response system. This is...
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Training First Responders for the Digital Age: NG9-1-1 Education and Preparedness

  • PSAP Resource
  • 12 min read
  • 9-1-1 core services, 911 core services, next gen core services, next generation 9-1-1 services, ng9-1-1 transition, psap resources, psap technology, upgrade psap to next gen, upgrade to ng9-1-1, upgrading to ng911,

Our team has covered a variety of topics related to next generation 9-1-1 (NG9-1-1) and the benefits it brings to...
back-of-womans-head-at-her-desk-with-multiple-computer-monitors-in-front-of-her-with-various-graphs-and-code-resembling-next-gen-9-1-1-technology-and-cybersecurity

NG9-1-1 Cybersecurity: How To Protect Important Information & Mitigate Unauthorized Access

  • PSAP Resource
  • 14 min read
  • 911 emergency response vendor, next gen 9-1-1, next gen 911, next generation 9-1-1, next generation 9-1-1 services, next-gen-9-1-1 transition, ng9-1-1 transition, psap technologies, psap technology, upgrade to ng9-1-1, upgrading 911 system, upgrading to ng911,

As the country shifts emergency communication systems from legacy platforms to Next Generation 9-1-1 (NG9-1-1), it is extremely important to...
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Next Generation 9-1-1 and Accessibility: Ensuring Inclusive Emergency Communication for Everyone

  • PSAP Resource
  • 10 min read
  • 9-1-1 core services, 9-1-1 emergency response vendor, 911 core services, 911 emergency response vendor, 911 i3, 911 psap equipment, avaya compliant, emergency reporting systems, moving to ng911, next gen 911, next-gen-9-1-1 transition,

In any emergency situation, it’s important that all people have access to the help they need. Traditional (or legacy) 9-1-1...
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Next Generation 9-1-1 and Disaster Response: Improving Coordination for Major Emergencies

  • PSAP Resource
  • 16 min read
  • 9-1-1 emergency response vendor, i3 compliant solution, moving to ng911, next generation 911, ng9-1-1 transition, ng911 standards, ng911 systems, psap resources, psap technology, upgrading 911 network, upgrading to ng911,

During a disaster such as a hurricane, tornado, a large volume crash, or other major event, efficient and effective communication...
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The Upgrade to NG9-1-1: Assessing Your PSAP

  • PSAP Resource
  • 9 min read
  • 911 core services, next gen core services, next generation 911 massachusetts, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 standards, psap next gen vendor, psap resources, psap technologies, psap technology, upgrade psap to next gen, upgrade to ng9-1-1, upgrading to ng911,

As PSAPs around the country continue to make the upgrade to NG9-1-1, you may be wondering where to start. How...
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How Next Generation 9-1-1 Technology Helps Situational Awareness

  • PSAP Resource
  • 12 min read
  • 9-1-1 emergency response vendor, call processing equipment, i3 compliant solution, next gen 9-1-1, next gen core services, next generation 911 california, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 standards, ng911 vendor, psap next gen vendor, psap resources, upgrading 911 network,

In emergency situations, every second counts. Which is why there is a nationwide push to upgrade to next generation 9-1-1...
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Next Generation 9-1-1: Recognizing 9-1-1 Call Takers as First Responders

  • PSAP Resource
  • 8 minute min read
  • 911 core services, i3 compliant solution, next gen core services, next generation core services, psap resources, psap technology, upgrade to ng9-1-1, upgrading 911 network, upgrading 911 system, upgrading to ng911,

Every day 9-1-1 call takers are providing life saving direction in emergencies, coordinating and dispatching EMS and police to car...
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Next Generation 9-1-1 Time-Saving : 7 Time-Saving Elements

  • PSAP Resources
  • 8 min read
  • 9-1-1 core services, 9-1-1-1 emergency response vendor, 911 core services, emergency call center software, i3 compliant solution, next gen core services, next generation core services, ng911 vendor, psap next gen vendor, psap resources, upgrade psap to next gen, upgrade to ng9-1-1, upgrading 911 system, upgrading to ng911,

One of the most crucial and determining factors of whether a 9-1-1 emergency escalates or gets resolved is response time....