PSAP RESOURCES

Welcome to the Synergem Technologies resource database, an index of all NG9-1-1 and PSAP Resources. We take pride in our understanding and expertise, and want to share our knowledge with the industry to help innovate, upgrade, and ultimately provide better public safety for communities across the country.

SynergemNET™ Showcases NG9-1-1 Interoperability in CA

  • Resource
  • 5 Min Read

Learn about the many levels of vendor cooperation required for the California NG9-1-1 project.

Learn More

Synergem is the Heartbeat of Massachusetts' NG9-1-1 System

  • Resources
  • 3 Min Read

The Next-Gen 9-1-1 transition from the legacy environment required complex call routing...

Learn More

Resources

synergem-technologies-next-gen-9-1-1

Emergency Response and Severe Weather with NG9-1-1

  • PSAP Resource
  • 3 min read
  • 9-1-1 core services, about synergem technologies, contact synergem, i3 call, i3 interconnect, i3 route, moving to ng911, next gen 9-1-1, next generation 9-1-1, ng9-1-1 transition, psap next gen vendor, psap technology, synergem technologies, upgrading to ng911,

In severe weather emergencies it is crucial PSAPs have the latest technology to help respond quickly and efficiently to 9-1-1...
upgrade-to-next-gen-9-1-1-synergem-technologies

Upgrade to Next Generation 9-1-1: Prepare Your PSAP

  • PSAP Resource
  • 7 min read
  • contact synergem, e911 vendors, i3 compliant solution, moving to ng911, next gen 9-1-1, next gen communications, next gen core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911, ng911 vendor, psap monitoring, psap resources, psap technology, upgrade psap to next gen,

Many moons ago, legacy 9-1-1 networks fulfilled their purpose to support emergency call takers and first responders when answering and...
Synergem-RFP-next-gen-9-1-1

A PSAPs Starter Guide to Creating a RFP for Next Generation 9-1-1

  • PSAP Resource
  • 10 min read
  • 911 core services, moving to ng911, next gen 9-1-1, next gen communications, ng9-1-1, ng9-1-1 transitions, ng911, ng911 vendor, upgrading 911 system, upgrading to ng911,

When drafting a Request for Proposal (RFP) for a Next Generation 9-1-1 system, it's important to include a comprehensive list...
synergem-technologies-next-generation-911

Next Generation 9-1-1 Live in Northern CA

  • Synergem Resource
  • 5 min read
  • 9-1-1 core servies, 911 core services, emergency services, florida nena, moving to ng911, next gen core services, next gen solutions, next generation 911, next generation core services, next-gen-9-1-1 transition, ng911 vendor, psap, psap technology, upgrading 911 network, upgrading 911 system, upgrading to ng911,

Critical to a successful transition to next generation 9-1-1 is call processing equipment (CPE) that can handle, and transmit, NG9-1-1...
software-developer-synergem-technologies

The Next Gen 9-1-1 Transition

  • Resources
  • 3 minute read min read
  • contact synergem, next gen 9-1-1, next gen 911, next gen communications, next gen core services, synergem, upgrade psap to next gen, upgrade psap to next gen 9-1-1,

It’s never been more important for counties, cities, and states to make the transition to Next Gen 9-1-1. In a...
synergem technologies

8 Benefits of Network-Based Services

  • IP-BASED NETWORK
  • 10 min read
  • 9-1-1 core services, 911 core services, 911 psap equipment, moving to ng911, next gen 9-1-1, next gen core services, next generation 911, next-gen-9-1-1 transition, ng9-1-1 transition, ng911, psap resources, psap technologies, psap technology, upgrade psap to next gen,

For 50 years, legacy 9-1-1 technology has done its best to serve our communities, and now it’s time for an...
gis-data-synergem-technologies

The Importance of Quality GIS Data

  • PSAP Resource
  • 15 min read
  • 911 core services, 911 education, gis data, next gen 911, next generation 9-1-1, ng9-1-1 transition, ng911 systems, psap, public safety, upgrading 911 system, upgrading to ng911,

Jane is hungry. It’s 11 a.m. and she’s enjoying a lazy Saturday morning. She opens the Uber Eats app on...
synergem-technologies-text-to-9-1-1

Text-to-9-1-1 and The NG9-1-1 Solution

  • PSAP Resource
  • 10 min read
  • 911 core services, 911 psap equipment, emergency reporting systems, moving to ng911, next gen 9-1-1, next gen solutions, ng9-1-1 transition, psap monitoring, psap resources, psap technology, upgrading 911 system,

According to U.S. texting statistics, over six billion text messages are sent every day. That doesn't surprise us. Today’s consumer...
ng9-1-1-technology

How to Find the Right NG9-1-1 Vendor

  • PSAP RESOURCE
  • 12 min read
  • 9-1-1 core services, 9-1-1 Technology, next gen 9-1-1, next gen 911, next gen communication, next generation 9-1-1 solutions, next generation 911 benefits, synergem, synergem technologies, upgrading to ng911,

The upgrade to IP-based Next generation 9-1-1 is here, and with any new generation, making decisions on how to move...
next-gen-9-1-1-upgrade

Next Generation 9-1-1: The Non Technical Transition

  • PSAP RESOURCE
  • 7 min read
  • 9-1-1 core services, evolution911, moving to ng911, next gen core services, next generation 9-1-1, next-gen-9-1-1 transition, psap resources, psap technologies, psap technology, upgrade psap to next gen 9-1-1,

The transition to Next Gen 9-1-1 is happening all around us. And while many states have begun the upgrade process,...
next-generation-911

Next Generation 9-1-1: Solutions All in One Place

  • PSAP Resource
  • 5 min read
  • 9-1-1 core services, 9-1-1 Technology, avaya compliant, i3 core services, NENA Compliant, next gen 911, next generation 9-1-1, next generation core services, psap technologies, synergem, SynergemNET,

In case you missed our Solutions Series on our social channels, we have recapped everything for you here - all...
esinet

Synergem Explains, What is the ESInet?

  • RESOURCE
  • 10 min read
  • 9-1-1 core services, ESInet, next gen 9-1-1, next gen solutions, next generation 9-1-1, next generation 9-1-1 solutions, ng9-1-1, psap resources, synergem technologies,

The ESInet is to Next Generation 9-1-1 what a concrete slab is to a house.  The foundation. Where your current...
synergem-technologies-upgrade-ng911-checklist

Upgrade to Next Generation 9-1-1: The Ultimate Checklist

  • RESOURCE
  • 6 min read
  • i3 compliant solution, moving to ng911, next gen 9-1-1, next gen core services, next gen telecommunications, ng9-1-1, psap monitoring, psap next gen vendor, psap resources, psap technology, synergem technologies, upgrade psap to next gen, upgrading 911 system,

The most common questions we hear from PSAPs about the upgrade to Next Generation 9-1-1 are, “How do we get...
upgrade-to-next-generation-9-1-1

The difference between Smart911 and Next Generation 9-1-1

  • PSAP Resource
  • 2 min read
  • 9-1-1 core services, evolution911, moving to ng911, next gen core services, psap resources, psap technologies, psap technology, upgrade psap to ne,

When emergencies happen, seconds matter. And when we call 9-1-1 in an emergency, we expect the call takers to know...
benefits-of-next-generation-911

Next Generation 9-1-1: Understanding the Benefits

  • Resource
  • 2 min read
  • 911 core services, 911 i3, i3 core services, interoperab, interoperability, next gen 911, next generation 911, next generation 911 benefits, next generation core services, ng911, synergem, synergem technologies,

The public turns to 9-1-1 for emergencies and they expect it to work with great accuracy. Unfortunately, many Public Safety...
next-generation-911-services

How Next Generation 9-1-1 Will Change Your Job as a PSAP Professional

  • Resource
  • 3 min read
  • avaya compliant, emergency reporting systems, next gen 9-1-1, next gen communications, next generation 9-1-1, next generation 911, next generation 911 florida, next generation 911 massachusetts, ng911, psap technologies, upgrading 911 system, upgrading to ng911,

PSAP Jobs: Legacy Systems vs. NG9-1-1  While the upgrade from your legacy system to Next Generation 9-1-1 is based on...
synergem-next-gen9-1-1-solution

Questions to Ask When Upgrading to NG9-1-1

  • Resource
  • 2 min read
  • 9-1-1 core services, 911 emergency response vendor, evolution911, i3 log, i3 route, next gen communication, next gen core services, next generation 9-1-1, next generation 911, next-gen-9-1-1 transition, ng9-1-1, ng911, psap monitoring, psap technologies, upgrade psap to next gen, upgrading 911 system,

You’re thinking about upgrading your legacy 9-1-1 network to an NG9-1-1 solution. We want to be the first to say...
synergem-funding-next-gen-911

$10 Billion Federal Funding to Support Next Generation 9-1-1

  • Resource
  • 2 min read
  • contact synergem, moving to ng911, next gen 911, next gen core services, next gen solutions, next-gen-9-1-1 transition, ng9-1-1, ng911, synergem, synergem technologies, upgrading 911 network, upgrading 911 system, upgrading to ng911,

We are excited to share that last week the U.S. House called for $10 Billion to support the implementation of...