PSAP RESOURCES

Discover the wealth of Next Generation 9-1-1 information in Synergem Technologies‘ resource database. Our drive for innovation and dedication to enhance public safety in communities nationwide led us to create these comprehensive PSAP resources. Let’s work together to upgrade the standard of emergency response services to Next Generation 9-1-1.

SynergemNET™ Showcases NG9-1-1 Interoperability in CA

  • Resource
  • 5 Min Read

Learn about the many levels of vendor cooperation required for the California NG9-1-1 project.

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Synergem is the Heartbeat of Massachusetts' NG9-1-1 System

  • Resources
  • 3 Min Read

The Next-Gen 9-1-1 transition from the legacy environment required complex call routing...

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Resources

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The Upgrade to NG9-1-1: Assessing Your PSAP

  • PSAP Resource
  • 9 min read
  • 911 core services, i3 call, next gen core services, next generation 911 massachusetts, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 standards, psap next gen vendor, psap resources, psap technologies, psap technology, upgrade psap to next gen, upgrade to ng9-1-1, upgrading to ng911,

As PSAPs around the country continue to make the upgrade to NG9-1-1, you may be wondering where to start. How...
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How Next Generation 9-1-1 Technology Helps Situational Awareness

  • PSAP Resource
  • 12 min read
  • 9-1-1 emergency response vendor, call processing equipment, i3 compliant solution, next gen 9-1-1, next gen core services, next generation 911 california, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 standards, ng911 vendor, psap next gen vendor, psap resources, upgrading 911 network,

In emergency situations, every second counts. Which is why there is a nationwide push to upgrade to next generation 9-1-1...
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Next Generation 9-1-1: Recognizing 9-1-1 Call Takers as First Responders

  • PSAP Resource
  • 8 minute min read
  • 911 core services, i3 compliant solution, next gen core services, next generation core services, psap resources, psap technology, upgrade to ng9-1-1, upgrading 911 network, upgrading 911 system, upgrading to ng911,

Every day 9-1-1 call takers are providing life saving direction in emergencies, coordinating and dispatching EMS and police to car...
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Next Generation 9-1-1 Time-Saving : 7 Time-Saving Elements

  • PSAP Resources
  • 8 min read
  • 9-1-1 core services, 9-1-1-1 emergency response vendor, 911 core services, emergency call center software, i3 compliant solution, next gen core services, next generation core services, ng911 vendor, psap next gen vendor, psap resources, upgrade psap to next gen, upgrade to ng9-1-1, upgrading 911 system, upgrading to ng911,

One of the most crucial and determining factors of whether a 9-1-1 emergency escalates or gets resolved is response time....
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Next Generation 9-1-1: 2023 Year in Review

  • PSAP Resource
  • 10 min read
  • 9-1-1 core services, 9-1-1 emergency response vendor, next gen 911, next generation 9-1-1, ng9-1-1, ng9-1-1 transition, ng911, psap resources, upgrade psap to next gen, upgrade to ng9-1-1, upgrading 911 system, upgrading to ng911,

As 2023 comes to a close, let’s take a moment to reflect on the remarkable progress our industry has made...
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Next Generation 9-1-1 vs. Legacy 9-1-1: Two Live Emergency Scenarios

  • PSAP Resource
  • 6 min read
  • 9-1-1 core services, 9-1-1 emergency response vendor, moving to ng911, next gen 9-1-1, next gen core services, next generation 911 california, next generation 911 massachusetts, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 vendor, psap resources, psap technologies, psap technology, upgrading 911 network, upgrading to ng911,

Next generation 9-1-1 has transformed how we respond to emergencies. As we continue to discuss the benefits of the next...
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What is ESInet in the Upgrade to NG9-1-1

  • PSAP Resource
  • 12 min read
  • 9-1-1 core services, 911 call routing, 911 education, 911 psap equipment, call processing equipment, e911 vendors, emergency services, ESInet, florida 911, next gen 911, next gen communications, upgrading 911 system, what is next gen 911,

There are approximately 600,000 9-1-1 phone calls made per day around the United States. With the sheer volume, you can...
next-gen-9-1-1-technology

Foundational Elements of Next Generation Core Services in NG9-1-1

  • PSAP Resources
  • 10 min read
  • 9-1-1 core services, moving to ng911, next gen 9-1-1, next gen core services, next generation 9-1-1, next-gen-9-1-1 transition, ng9-1-1, ng9-1-1 transition, ng911 vendor, psap technology, upgrading 911 network, upgrading 911 system, upgrading to ng911, what is next gen 911,

Next generation core services for NG9-1-1 are revolutionizing emergency response systems, laying the groundwork for a safer and more efficient...
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FAQs on Upgrading to NG9-1-1

  • PSAP Resource
  • 10 min read
  • contact synergem, moving to ng911, next gen core services, next generation 9-1-1, next generation core services, next-gen-9-1-1 transition, ng9-1-1 transition, ng911 vendor, psap next gen vendor, psap resources, psap technologies, psap technology, upgrade psap to next gen, upgrading 911 network, upgrading to ng911,

As the federal government pushes to advance the nationwide upgrade to NG9-1-1, we continue to work with cities and municipalities...
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Recap of the June 2023 FCC Meeting: Advancing The Upgrade to NG9-1-1

  • PSAP Resource
  • 10 min read
  • 9-1-1 core services, avaya compliant, i3 compliant solution, next generation 9-1-1, next generation core services, ng9-1-1 transition, ng911 vendor, psap next gen vendor, psap technologies, psap technology, upgrade to ng9-1-1, upgrading 911 network, upgrading to ng911,

Last month, the Federal Communications Commission (FCC) hosted an open commission meeting where they discussed some exciting developments in the...
upgrade to next gen 9-1-1

5 Things That AI Could Make Possible With the Upgrade to NG9-1-1

  • Resources
  • 3 minute read min read
  • 911 emergency response vendor, avaya compliant, call processing equipment, moving to ng911, next gen 9-1-1, next gen 911, next generation 911, next generation 911 florida, ng9-1-1 transition, ng911 standards, upgrading 911 network, upgrading 911 system, what is next gen 911,

As we look around, every aspect of our lives is quickly being reshaped by artificial intelligence (AI), and our legacy...
ng9-1-1 emotional health

4 Things PSAPS are Doing to Support Emotional Health in the NG9-1-1 Transition

  • PSAP Resource
  • 10 min read
  • moving to ng911, next gen 9-1-1, next gen 911, next generation 911, next-gen-9-1-1 transition, psap resources, synergem technologies,

In an emergency, there is an immense amount of pressure on emergency dispatchers as the first point of contact. Emergency...