Synergem Technologies

Our mission is to provide an easy, seamless, and efficient process for communities to upgrade their legacy systems to the NENA i3 standard.


Innovative. Reliable. Compliant.

After 25 years in business, we’ve innovated new methods and processes to shift away from the traditional 9-1-1 call handling services, either as the primary service provider or as a key partner to one of hundreds of national companies working to service communities around the country.

Initially founded as a system integrator and value added reseller, Synergem Technologies quickly evolved into a software developer creating innovative methods and technologies in support of emerging NG9-1-1 standards.

SynergemNET™ was designed from the ground up to NENA i3 standards, as a highly reliable, fault-tolerant virtual infrastructure for NG9-1-1 services. The full suite of SynergemNET™ services provides end-to-end call-handling and network solutions.

Company Milestones
  • 1996: Co-invented the interface now used in nearly every 9-1-1 call-taking software
  • 1998: Created first comprehensive, all-in-one integrated call-taker/dispatch system
  • 2000: Designed several of the nations most critical 9-1-1 centers
  • 2005: Deployed the nations first VoIP 9-1-1 System
  • 2008: First to use satellite to deliver 9-1-1 calls to mobile PSAPs
  • 2011: First to provision a complete end-to-end i3 call over ESInet
  • 2013: Provisioned one of the nation’s first NENA i3 call-taking solutions
  • 2020: Launched the world’s first comprehensive NGCS

OVER25YEARS

of Public Safety Innovations and Service

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Connected to PSAPs.

As an industry leader, technology resource, service provider, and partner to so many organizations around the country, we never lose sight of our primary focus – delivering emergency calls to PSAPs. Our NG9-1-1 Soutions are built to facilitate highly available call-handling, managing the data and processes to i3 standards, and connecting PSAPs with the communities that need them at critical times.

We have gone even further than just service and support, to develop a comprehensive PSAP resource index within our site as a complimentary resource to NENA’s training, documentation, and PSAPs real-life experiences working within the call-handling centers.

Leadership

Support Staff

Our success as a company is the result of the hard work and dedication of our incredible team. The push to be a better public safety resource comes from the individuals without within our organization and we’re proud to highlight them below.

Executive Leadership
Frank S. Holt

Chief Executive Officer

Mr. Holt is the founding investor of Synergem Technologies. He is an original Board member and was instrumental in helping the company find its first opportunities. With his extensive experience in management, Frank was made CEO in October of 2016 to lead the company to its “next level of success.”

Myron Herron

President & CTO

Myron began his career at Northern Telecom before working for Sprint for 11 years as an Operations Manager and later an General Manager. His extensive expertise stems from his experience in sales and operations for 15 years. Myron founded Synergem in 2000 and now serves as the President and CTO.

Sandy Hallman

Chief Financial Officer

With over 25 years of progressive experience delivering exceptional results in business planning, operational analysis, financial control and decision making, Ms. Hallman has guided operations and finance in both closely-held private companies and public companies traded on the NYSE and NASDAQ.

Jeff Schlueter

Chief Operating Officer

Jeff is responsible for managing the operations at Synergem. He is a recognized executive in the telecom/technology industry, with 30 years experience leading operations, sales, marketing, product management and business development activities in both entrepreneurial and corporate environments.

A Partner Resource

Synergem Technologies is a proud partner and resource to the many other technology companies supporting communities across the country. We augment some of the key parts of the process for our partners, or we bring on partners to support us as we tackle new challenges for the public safety organizations and the communities they serve.

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