Synergem Technologies: Leaders in Next Generation 9-1-1

At Synergem Technologies, we believe the transition to Next Generation 9-1-1 should be as clear and reliable as the systems it supports.

We partner with public safety agencies, communities, and network providers to navigate that transition with confidence, bringing structure to complexity and ensuring every step forward is deliberate, stable, and built for long-term success.


Upgrading to NG9-1-1: Innovation, Reliability, Compatibility

As an experienced NG9-1-1 vendor, our approach to Next Generation 9-1-1 migration is grounded in real-world implementation, helping Public Safety Answering Points (PSAPs) and their partners transition with clarity, stability, and confidence.

Over the past 25 years, Synergem Technologies has served as both a primary service provider and a trusted partner to organizations nationwide, supporting the evolution of emergency communications and the adoption of Emergency Services IP Networks (ESInet) and Next Generation Core Services (NGCS). This experience continues to shape how we approach every upgrade to Next Generation 9-1-1 today.

Originally founded as a system integrator and value-added reseller, Synergem Technologies has evolved into a software-driven NG911 vendor, developing solutions aligned with the NENA i3 Standard. Our platform, SynergemNET™, along with i3-Interconnect™, i3-Route™, and i3-Log™, delivers reliable, end-to-end NG9-1-1 core services designed to support modern public safety operations.

Synergem Technologies Milestones
  • 1996: Co-invented the interface now used in nearly every 9-1-1 call-taking system
  • 1998: Developed the first fully integrated call-taker/dispatch platform
  • 2000: Designed several of the nation’s most critical 9-1-1 centers
  • 2005: Deployed the nation's first VoIP 9-1-1 Systems
  • 2008: Enabled 9-1-1 call delivery to mobile PSAPs via satellite
  • 2011: First to provision a complete end-to-end i3 call over ESInet
  • 2013: Delivered one of the nation’s first NENA i3-compliant call-taking solutions
  • 2020: Launched a comprehensive Next Generation Core Services (NGCS) platform

Synergem Technologies

has over 25 years of experience in public safety innovations.

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Routing every call where it needs to go

At the core of everything we do is a clear priority: making sure emergency calls are routed quickly and accurately to the correct Public Safety Answering Point (PSAP).

Our NG9-1-1 solutions are built to support highly available, standards-based call handling, managing the data and processes required by the NENA i3 framework. By connecting PSAPs with the communities they serve, we help ensure reliable communication when it matters most.

We extend that commitment beyond our technology. Through our PSAP Resources, we provide a centralized hub of tools, guidance, and real-world insight complementing NENA resources and supporting those working every day inside call-taking centers.

Next Generation 9-1-1 Solutions

Synergem Technologies

Leadership and Expertise

Our success as a company is the result of the hard work and dedication of our incredible team.

Our leadership brings together decades of experience across public safety, network infrastructure, and software development guiding each project with the discipline and accountability this work demands. We’re proud to introduce the people behind Synergem Technologies.

Executive Leadership
FRANK S. HOLT

Chief Executive Officer

Mr. Holt is the founding investor of Synergem Technologies. He is an original Board member and was instrumental in helping the company find its first opportunities. With his extensive experience in management, Frank was made CEO in October of 2016 to lead the company to its “next level of success.”

MYRON HERRON

President & CTO

Myron began his career at Northern Telecom before working for Sprint for 11 years as an Operations Manager and later an General Manager. His extensive expertise stems from his experience in sales and operations for 15 years. Myron founded Synergem in 2000 and now serves as the President and CTO.

SANDY HALLMAN

Chief Financial Officer

With over 25 years of progressive experience delivering exceptional results in business planning, operational analysis, financial control and decision making, Ms. Hallman has guided operations and finance in both closely-held private companies and public companies traded on the NYSE and NASDAQ.

JEFF SCHLUETER

Chief Operating Officer

Jeff is responsible for managing the operations at Synergem. He is a recognized executive in the telecom/technology industry, with 30 years experience leading operations, sales, marketing, product management and business development activities in both entrepreneurial and corporate environments.

NG9-1-1 Technology Partner Resource

Synergem Technologies works alongside technology partners across the country to support the evolution of public safety systems.

We integrate with existing platforms, strengthen critical parts of the network, and collaborate with partners to deliver complete, reliable NG9-1-1 solutions. Whether supporting a broader system or leading a deployment, or our focus remains the same – building infrastructure that performs when it matters most.

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