i3-Call™
Introducing i3-Call™, Synergem’s cutting-edge next gen solution and Call Handling as a Service (CHaaS) platform. Engineered from the ground up with the latest NG9-1-1 standards, this multimedia-ready system has an exceptional UX / UI and the ability to handle all NG9-1-1 media types. The platform can be easily modified to display data from OTT emergency applications.
i3-Call™ is designed to fully accept NENA i3 and ATIS IMS compliant emergency calls and sessions, display that data with call takers and facilitate communication with other essential applications within the Emergency Communications Center (ECC). i3-Call™ acts as the foundation for a truly integrated ECC “operating system.”
i3-Call™
i3-Call™ leverages the power of Artificial Intelligence and Machine Learning (AI / ML) to deliver unparalleled data analytics and insights. The software orchestrates the sifting and triage process, converting raw data into actionable intelligence in real-time. This serves as the interface between the system and Public Safety Broadband Networks (PSBNs), allowing for the seamless sharing of multimedia data with first responders on the front lines.
- Leverages industry leading Avaya Aura platform
- Full call-center ACD functionality
- Unified communications for entire jurisdictions (EOC, 311, 511, 9111, admin, etc)
- JiTC compliant
Real-time Incident Management
Real-time Incident Management tools that can accept multimedia, data rich emergency calls.
Native Support for Voice
Native support for voice, multimedia and messaging when delivered to the PSAP.
Access Additional Call Data
The ability to access additional call data, such as RSS feeds, interconnected commercial data sources, Material Safety Data Sheets, building floor plans or any other images or documents.
Personalized Login
Personalized login for individual call takers/supervisors maintaining layout and preferences.
Provides Standard CAD
Provides standard CAD and logging recorder serial interfaces as defined in NENA 04-001. Also provides EIDO interface to CAD.
Worried About Scalability?
The i3-Call™ Avaya Aura platform can support every 9-1-1 call in the US! 2,000 locations, 250,000 users and 350,000 SIP devices simultaneously. And, 3,000,000 BHCC!
Next Generation 9-1-1 Core Services
Standard Reports
The table below lists the LogEvents which are supported by the logging service.
Logging of all Functional Elements
Each functional element will provide LogEvents as the call traverses the system. This provides the operator with a powerful oversight tool, ensuring they have current and historical data at their fingertips. The primary functional elements are shown below.