i3-Call™ is Synergem’s Call Handling as a Service (CHaaS) platform. Built “from the ground up” to be an NG compliant, multimedia-capable system, i3-Call not only includes a state-of-the-art UX / UI experience, but can handle all NG9-1-1 media types and be easily modified to display data from OTT emergency applications.
i3-Call™ is designed to accept fully NENA i3 and ATIS IMS compliant emergency calls / sessions and display that data to call takers and share with other applications in the Emergency Communications Center (ECC). Serving as the basis for a true ECC “operating system”.
i3-Call™ incorporates Artificial Intelligence and Machine Learning (AI / ML) technologies that enable it to orchestrate the data analytics, sifting and “triage” that helps turn raw data into actionable intelligence and serves as our system interface to the Public Safety Broadband Networks (PSBNs) that are increasingly being used to share multimedia data with first responders in the field.
The table below lists the LogEvents which are supported by the logging service.
Logging of all Functional Elements
Each functional element will provide LogEvents as the call traverses the system. This provides the operator with a powerful oversight tool, ensuring they have current and historical data at their fingertips. The primary functional elements are shown below.
Trace a call throughout all the hops within the network.
Reviewing the events within a call.
Review log timing throughout a call.
Exporting the LogEvents for external review.
Functional Element Usage
LogEvents usage by Functional Element.
Review routing decisions for the calls.
Configuring the system enabling URI to match readable names.