Introducing i3-Call™, Synergem’s cutting-edge next gen solution and Call Handling as a Service (CHaaS) platform. Engineered from the ground up with the latest NG9-1-1 standards, this multimedia-ready system has an exceptional UX / UI and the ability to handle all NG9-1-1 media types. The platform can be easily modified to display data from OTT emergency applications.

i3-Call™ is designed to fully accept NENA i3 and ATIS IMS compliant emergency calls and sessions, display that data with call takers and facilitate communication with other essential applications within the Emergency Communications Center (ECC). i3-Call™ acts as the foundation for a truly integrated ECC “operating system.”



i3-Call™ leverages the power of Artificial Intelligence and Machine Learning (AI / ML) to deliver unparalleled data analytics and insights. The software orchestrates the sifting and triage process, converting raw data into actionable intelligence in real-time. This serves as the interface between the system and Public Safety Broadband Networks (PSBNs), allowing for the seamless sharing of multimedia data with first responders on the front lines.

Leverages Industry Leading Avaya Aura Platform
  • Leverages industry leading Avaya Aura platform
  • Full call-center ACD functionality
  • Unified communications for entire jurisdictions (EOC, 311, 511, 9111, admin, etc)
  • JiTC compliant

Real-time Incident Management

Real-time Incident Management tools that can accept multimedia, data rich emergency calls.

Native Support for Voice

Native support for voice, multimedia and messaging when delivered to the PSAP.


Access Additional Call Data

The ability to access additional call data, such as RSS feeds, interconnected commercial data sources, Material Safety Data Sheets, building floor plans or any other images or documents.


Personalized Login

Personalized login for individual call takers/supervisors maintaining layout and preferences.


Provides Standard CAD

Provides standard CAD and logging recorder serial interfaces as defined in NENA 04-001. Also provides EIDO interface to CAD.

Next Generation 9-1-1 Core Services