PILOT MOUNTAIN, NC, July 28, 2016 — Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced that its Evolution911 Elite call taking solution is compliant with key contact center solutions from Avaya, a global provider of business communications software, systems and services.
Evolution911 Elite helps Public Safety contact centers respond to 911 calls originating from any communications device by processing smartphone technology including text, voice, video, or multimedia. This NG-9-1-1 solution was built to comply with relevant NENA standards and employs the capabilities of an i3-compliant ESInet. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Platform 6.3.
Synergem Technologies is a Technology Partner in the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Synergem is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“There is no environment where the need for reliable, open, standards-based technology is more urgent than in Emergency Services. Vintage technology that cannot process communications from devices used on a daily basis creates a risk to communities nationwide. Evolution911 Elite provides public safety professionals with a Next Generation 9-1-1 solution that, when coupled with the power of the Avaya Aura Platform, enables citizens in danger to reach out to 9-1-1 through whichever communications device they choose.”
— Nelson Clark, CEO, Synergem Technologies, Inc.
“Technology Partners such as Synergem Technologies provide communities with solutions that help improve public safety. Synergem solutions leverage open, standards based platforms and are built to NENA standards, enabling them to easily adapt to and incorporate future technological advances. We are pleased to have Synergem in our developer community.”
— Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About Synergem Technologies, Inc.
Synergem Technologies is a leading provider of Next Generation 9-1-1 solutions for public-safety. Since its inception nearly two decades ago, Synergem has transformed from being a systems integrator to a provider of its own advanced technology built to NENA standards. Network capabilities and connecting solutions provided range from implementing end-to-end platforms and systems to delivering enhanced functionality with smarter call routing and prioritization, and offering secure delivery of multimedia communications including text, image, voice and video. In addition to creating new technology, Synergem underpins everything with training, support, world-class customer service and consulting. To find out more, please visit www.synergemtech.com.