Multi-Agency Coordination in Upgrade to Next Generation 911
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3 minute read
Across the country PSAPs are continuing to make the transition from legacy networks to IP-based Next Generation 911. With this transition public safety agencies are discovering new ways to share information with each other and coordinate faster and more prepared responses.
Upgrading your PSAPs to an NG911 system is more than a technical update, it’s a complete transformation in how agencies communicate and collaborate in an emergency. The foundation of this transformation is the ability for multiple systems and agencies to work together when every second counts.
In the NG911 ecosystem, voice, text, video, and data can all work together in real time. Dispatchers, first responders, and partner agencies are also able to instantly share critical information. For example, a caller’s live video can be sent directly to first responders on their way to the scene. With this information, first responders can prioritize their efforts and get to work immediately upon arrival to the scene.
In addition, without interoperability, emergency calls may go unanswered or not route properly with high call volumes, important updates may get lost between systems, and responders could lose precious minutes trying to piece information together. Moving to NG911 creates a connected environment where agencies operate as a single network.
When PSAPs are coordinating across jurisdictions or sharing data with nearby agencies, common issues can include:
In large-scale emergencies like severe weather or multi-county incidents, these limitations can slow down response time making coordination difficult.
The Emergency Services IP Network (ESInet) is the backbone of NG911, it enables secure IP-based data sharing across agencies, PSAPs, and jurisdictions.
An ESInet supports the functions that make NG911 work – the Next Generation Core Services (NGCS). These include:
Unlike traditional analog connections, ESInet provides speed, flexibility, and redundancy so that even if one center experiences an outage, calls can automatically reroute to another PSAP without interruption.
Building a Smooth NG911 Ecosystem: PSAPs need to plan both technically and operationally to achieve true cohesive communication. Key steps include:
Aligning with National Standards: By following NENA i3, SIP, and IP standards, you can ensure your systems communicate effectively and securely.
Encouraging Vendor Collaboration: By choosing vendors that support open interfaces and data-sharing agreements, you can encourage your PSAP to easily integrate with others.
Establishing Regional Governance: Creating data-sharing policies and coordinating with neighboring jurisdictions ensure consistency and transparency.
Testing and Validating Regularly: Conducting drills and system validations between PSAPs confirm your network performs as expected when real emergencies occur.
Several states and regions have already seen the benefits of NG911 interoperability and multi-agency ESInet deployments have shown faster call routing and response times, fewer misrouted calls and better coordination between emergency services.
However, many PSAP technologies still face challenges like funding, maintaining uptime across shared networks, and ensuring cybersecurity compliance. Addressing these issues early sets the foundation for a smoother upgrade.
Next Generation 911 is laying the groundwork for the future of emergency response. Soon we will see real-time video from callers, IoT sensor data from connected buildings, and even AI-assisted tools that will help operators make faster, data-driven decisions.
These advances in network connection mean cybersecurity and resilience are more important than ever. By protecting connected systems from outages or attacks communities will remain safe no matter the situation.
Is your team asking “How do we upgrade to Next Generation 911?” At Synergem, we specialize in end-to-end Next Generation 911 solutions. Take a look at our suite of Next Generation Core Services and case studies of successful NG911 deployments.
Upgrading your PSAP to NG911 may feel complex, but it’s an investment for your community you won’t regret. With the right partner, your transition can be strategic, cost-effective, and seamless. Contact Synergem today to discuss your PSAPs readiness and begin your upgrade to NG911.