Emergency response personnel have noticed how the public safety landscape continues to change drastically over time. Throughout these changes, Next Generation 911 (NG911) has proven to be a consistent solution for overall improvement of emergency response capabilities. However, despite all its benefits, change is never easy, and there are some lingering questions we want to help answer and myths to debunk. Unclear answers to the public’s questions often creates unnecessary skepticism or slow adoption to new technology. To help, our team of experts utilized their expertise and first-hand experience to organize the top seven questions we receive and some of the more common myths regarding Next Generation 911.

1. Is NG911 a Minor Upgrade?

It is much more than a simple update to an existing 911 infrastructure. Upgrading to NG911 involves a complete overhaul of the legacy system to an all-digital, Internet Protocol-based network. Our engineers have seen how moving to this system allows for more advanced features. This includes text-to-911, photo and video sharing, and real-time location tracking. All of which aren’t typically possible with legacy systems.

2. Is NG911 Only About Adding Text-to-911?close-up-of-hands-texting-emergency-services-using-next-generation-911-technology-to-talk-with-emergency-responders

While text-to-911 is a vital feature, Next Gen 911 includes much more. NG911 allows first responders to receive and share multimedia data, has increased location accuracy, enhanced interoperability features, and is scalable. Check out our blog here on the foundational elements of NG911.

3. Is Next Gen 911 Too Expensive for Local Governments?

Migrating to NG911 does involve upfront costs, but the long-term benefits far outweigh the investment. These benefits include reduced operational inefficiencies, improved resource allocation, and creates a more reliable and scalable system. Additionally, there are several state and federal grants available that could help local governments with funding.

4. Will NG911 Take Years to Implement?

While next generation 911 implementation is a rather complex process, many regions have already made significant progress in their work. Collaboration between stakeholders, including state and federal governments, makes sure that the transition happens as smoothly and quickly as possible. Additionally, NG911’s modular architecture makes it easier for regions to start by adopting only the core functionalities, expanding further when possible.

5. Does NG911 Pose a Threat to Data Privacy?

Data privacy is a top priority in NG911 systems. Advanced cybersecurity is already built into these networks which protects sensitive caller information. The systems also comply with strict regulations to protect data, while also enabling emergency responders to access critical information when lives are on the line.

6. Does NG911 Only Benefit Urban Areas?hands-typing-on-keyboard-with-holographic-of-a-lock-showing-cybersecurity-with-ng911-technology

One of the biggest advantages of next gen technology is its ability to improve emergency services in rural and underserved areas. The technology enhances capabilities for communications in the most remote outreach locations. Therefore, enabling easier access for emergency responders to specific information and timely assistance, regardless of where the call originates.

7. Are Legacy 911 Systems Still Good Enough?

While legacy systems have served us well for decades, they are not the ideal solution to handle emergency response with modern communication methods. Legacy systems still do the job, and citizens in these areas get the help they need. However, there are better tools available to save more lives. People are increasingly using smartphones, video apps, and social media to communicate, especially in emergencies. NG911 simply bridges the gap between how people communicate today and how emergency services respond.

Synergem Technologies Leading the Way to Next Gen 911

NG911 is the next step in making emergency communication systems safer and more responsive. Our experts hope that by addressing these questions everyone has a better understanding of how this technology is designed to save lives, streamline operations, and improve the overall efficiency of emergency services.
Ready to learn more about next gen 911? Reach out to our team and see how this technology can make a difference in your community. Let’s create a safer future together.