NG9-1-1 Core Services are part of our i3-Route™ subscription service. The platform includes the complete set of NG9-1-1 Core Services (NGCS) defined in NENA-STA-010.3b-2021 standards, enabling reliable routing for voice, text, and future emergency communications while supporting interoperability across agencies and jurisdictions.
i3-Route™ is our fully-customizable ESInet and NG9-1-1 core service solution suite. Built on NENA i3 standards, i3-Route includes the NG9-1-1 Core Services (NGCS) that determine where emergency calls are delivered, how they should be routed, and how location information is validated. By replacing legacy selective routing with intelligent IP-based routing, i3-Route helps agencies improve their reliability, flexibility, scalability, and long-term operational and budget efficiency.
i3-Route™ includes the essential routing, location, and interoperability services required to support a modern NG9-1-1 environment.
Core features include:
i3-Route™ includes MSAG conversion services that help jurisdictions transition from legacy Master Street Address Guide (MSAG) data to the geospatial location data required by NG9-1-1.
Converting legacy address records into standardized GIS data improves location validation, routing accuracy, and interoperability between emergency communications systems. This simplifies migration while helping agencies build the geospatial datasets required for NENA i3-compliant call routing.
The platform supports the NG9-1-1 functional architecture defined by NENA, enabling secure interoperability between Originating Service Providers (OSPs), Emergency Services IP Networks (ESInets), NG9-1-1 Core Services (NGCS), and Public Safety Answering Points (PSAPs). The ongoing software updates and alignment with NENA standards help agencies remain compliant as NG9-1-1 technology continues to evolve.
The table below lists the LogEvents which are supported by the logging service.
Each functional element will provide LogEvents as the call traverses the system. This provides the operator with a powerful oversight tool, ensuring they have current and historical data at their fingertips. The primary functional elements are shown below.
