The emergency response system in the United States is undergoing a significant overhaul with the upgrade to Next Generation 9-1-1 (NG9-1-1). This upgrade will transform the legacy telephone system to an ip-based network. Therefore, providing improved reliability, accuracy, and accessibility in the event of an emergency. However, with every significant technological transition there are challenges. Let’s discuss the five biggest challenges PSAPs will face during the upgrade to Next Generation 9-1-1 and how they can be resolved.


One of the biggest challenges when PSAPs consider the upgrade to NG9-1-1 is funding. Although over time, the cost for operating the NG9-1-1 system will be less, the transition does incur costs, and many PSAPs, local governments, and municipalities may be hesitant with an already tight budget. To address this, there are state and federal grants in place to support the upgrade NG9-1-1. Some agencies may be able to fund the migration through bond issues, and others have considered cost-sharing agreements. We can help you find the route that is best for you.

Data Management for Upgrade to Next Generation 9-1-1

NG9-1-1 relies heavily on data, including geographical data, caller location, and other relevant information. Collecting and deploying this data for the first time can be a significant challenge. However, this challenge can be tackled by deploying the highest-quality GIS system along with the SynergemNET™ suite of next generation core services that support and deliver end-to-end NG9-1-1 systems.


With the upgrade to NG9-1-1, it is essential that the various emergency response systems and services can communicate with each other seamlessly. For example, a PSAP call handling system has to send location and other information into the computer-aided dispatch (CAD) system for a police station or fire department. Managing this process means working with all vendors to ensure they adhere to the new NENA i3 standard for sharing this data, which Synergem has already done with dozens of different providers.


With the transition to an IP-based system, cybersecurity will become a critical concern. Any security breach can result in a disruption of emergency services or even compromise sensitive data. This challenge can be addressed by implementing robust security measures, such as encryption, multi-factor authentication, and intrusion detection systems.

Contact Synergem to Learn More About the Upgrade to Next Generation 9-1-1

The upgrade to NG9-1-1 presents significant challenges. However, with the advancements in technology and the efforts of NG9-1-1 vendors and local and federal governments, these challenges can be overcome. NG9-1-1 represents a significant step forward in emergency response services. The benefits it will provide to communities across the country are well worth the effort. Contact our team to get answers to your questions and learn more about your upgrade to NG9-1-1.