Next Generation Core Services are the true backbone of Next Generation 911. These are the services that route, deliver, and manage emergency calls. They field the texts and gather digital data through its IP-based system, and demand real-time precision and location accuracy. The reliability of these networks is non-negotiable as the nationwide upgrade to Next Generation 911 continues.

With increased capability comes increased risk. As emergency networks move online, they can become a target for cyber attacks with high stakes. A breach or a delay in service could cost lives, diminish public trust, and leave a community vulnerable.

Synergem Technologies doesn’t just provide Next Generation Core Services, we protect them. Our security-first, multi-layer approach ensures that emergency services remain available no matter what.

Why Security Is Critical for Next Generation Core Services

As 911 becomes more sophisticated, so do the cyberattacks. With sensitive information stored in Next Generation Core Services, the system is particularly attractive to those looking to exploit vulnerabilities, disrupt emergency response, or steal critical data.

A compromised Next Generation Core Service system could mean:

  • Delayed emergency response in an emergency
  • Exposure of caller and location data
  • Widespread outages of emergency services

This is why compliance with security standards like NENA i3 is mandatory, and Next Generation Core Services needs to be designed to protect itself against it all.

Key threats include:

  • Attacks that overload networks and disrupt service
  • Data breaches that expose sensitive information
  • Ransomware that locks down PSAP operations and demands payment

How Next Generation Core Services Are Built for Resilience

Security starts with design. Synergem’s Next Generation Core Services architecture is built for resilience. The following aren’t just features, they are requirements.

  • Geographically redundant data centers ensure automatic continuation of service in the event of a localized disruption.
  • Secure SIP/TLS protocols protect call routing and communication integrity.
  • Network segmentation separates public safety systems from general internet traffic.
  • Uptime monitoring meets or exceeds 99.999% availability—because every second counts.

Synergem’s Multi‑Layered Protection Approach

True protection means anticipating threats before they happen. Synergem employs a defense-in-depth strategy that touches every layer of the Next Generation Core Services environment:

Perimeter Security

  • Firewalls and intrusion detection systems guard every entry point.
  • All traffic is encrypted through secure VPN and TLS pathways.

Data Integrity

  • Real-time data replication safeguards against loss.
  • Role-based access controls prevent unauthorized changes or exposure.
  • Storage is encrypted both in transit and at rest.

Monitoring & Incident Response

  • Our 24/7 Security Operations Center (SOC) monitors every system, every second.
  • Escalation protocols ensure swift action, whether the threat is internal or external.

Engineering Collaboration

  • Security patches and updates are deployed proactively.
  • Penetration testing is routine, not reactive.
  • We design systems to anticipate failure points, not wait for them to break.

How PSAPs Can Strengthen Their Own Security

Partnerships with a Next Generation Core Services provider is powerful, but local preparation is also vital. Here’s how PSAPs can take security into their own hands:

  • Audit the system on a regular basis. Ensure systems and processes are reviewed and updated frequently.
  • Train your team. Recognizing phishing attempts and unusual activity should be second nature.
  • Test redundancy plans. Don’t wait for failure when you can simulate it and be ready.
  • Maintain open vendor communication. Stay informed and supported through every update.

Next Generation 911 Security That Serves

Next Generation Core Services is a lifeline. And like any lifeline, they must be protected.

Synergem Technologies is committed to building resilient, secure, and future-ready emergency networks. From architecture to analytics, we safeguard every layer so you can focus on protecting the people who count on you.

Want to see how Synergem protects NGCS in action? Contact us for a deep dive into our security-first NG9‑1‑1 solutions.