Having fast and reliable emergency response is one of the most important pieces of our emergency response system. This is why Next Generation 911 resiliency has become an essential focal point in public safety. Since technology is always changing, and emergency communications are in the process of migrating from legacy to advanced digital frameworks, building a system that can withstand any disruptions is vital. Below, we’ll take a further look at what Next Generation 911 resiliency entails, why it’s so crucial, and what efforts industry leaders are already working toward.

What is Next Gen 911 Resiliency?

NG911 Resiliency refers to the ability of Next Generation 911 systems to maintain continuous and effective operations, even in the face of network failures, cyber-attacks, natural disasters, or other disruptions. Unlike traditional 911 systems that rely heavily on legacy, circuit-switched networks, NG911 leverages internet protocol (IP)-based communication for enhanced flexibility and capability.

This evolution enables Public Safety Answering Points (PSAPs) to handle modern communication types. This includes texts, images, and videos, providing first responders with richer, real-time data. However, with these technological advancements comes the challenge of maintaining NG911 Resiliency in a landscape increasingly threatened by external and internal vulnerabilities.

Why is NG911 Resilience Important?paramedics-helping-man-on-stretcher-in-emergency-situation-using-next-generation-911-technology

  1. Continuous Operations During Crises: The core of Next Gen 911 Resiliency lies in its ability to stay operational during high-stress periods, such as natural disasters or large-scale emergencies. An NG911 system built with resiliency in mind ensures that no single point of failure can disrupt communication between the public and emergency services.
  2. Enhanced Public Safety: Next Gen 911 Resiliency means PSAPs can continue to function flawlessly. They can continue routing emergency calls, texts, and data efficiently even when parts of the network are compromised. Using these reliable operations boosts public confidence and ensures communities remain protected in all situations.
  3. Cybersecurity Protection: With modernizing 911 services, making them more digital, there comes an increased risk of cyber-attacks. Resilient Next Gen 911 systems incorporate strong security protocols, redundancy measures, and multi-layered defense mechanisms to safeguard against data breaches and malicious activities.

Building Blocks for Next Gen 911 Resiliency

To have true Next Generation 911 Resiliency, systems must use a number of different strategies:

  • Strong Infrastructure: Implementing alternate pathways and backup data centers ensures that communication can be rerouted, without delays, if a primary system goes down.
  • Geo-Diverse Routing: Establishing different geographical routes reduces the impact of localized failures. Therefore, allowing 911 centers to stay operational even if a region faces significant issues.
  • Comprehensive Cybersecurity Measures: Using encryption, performing routine tests, and building strong firewalls helps protect against cyber threats.
  • Cloud-Based Solutions: Leveraging cloud technology adds a layer of flexibility, scalability, and security that traditional systems have difficulty matching.

Case Studies Highlighting NG911 Resiliency

Several jurisdictions across the U.S. have taken the first steps to ensure their systems and operations for Next Gen 911 are resilient:

  • Statewide Deployments: States like California and Texas have invested heavily in state-wide Next Gen 911 infrastructure that prioritizes resiliency through strong networks and real-time data sharing.
  • Collaborative Efforts: Partnerships between private tech companies and public safety organizations have built resiliency through shared expertise and resources. Therefore, leading to more innovative and durable NG911 solutions.

How Your Agency Can Prioritize Next Generation 911 Resiliencyfirefighter-standing-next-to-firetruck-on-the-road-dealing-with-emergency-situation-with-next-generation-911-technology

Below are a few recommendations and options to make your next gen 911 infrastructure more resilient:

  • Invest in Redundancy: Make sure that your network design includes secondary and tertiary communication pathways.
  • Update Cybersecurity Protocols: Make it part of your teams’ routine to audit and continuously improve your cybersecurity measures to avoid new threats.
  • Encourage Training and Preparedness: Equip PSAP personnel with the knowledge and resources they need to manage potential disruptions efficiently.
  • Collaborate Across Borders: Form partnerships with nearby jurisdictions to build a stronger safety net and have access to share resources.

Recapping the Importance of Next Generation 911 Resiliency

Next Gen 911 Resiliency is not just a technical feature. Instead, it’s a promise to the public that help will be available when needed, no matter the circumstances. First Responders, NG911 providers, PSAPs, and community members alike want to continue to build a safer world. Establishing strong Next Gen 911 infrastructure makes us one step closer to achieving that goal.

For more information or to discuss a Next Generation 911 solution for your PSAP, contact our team of experts today. Together, we can work to ensure people all across the country have 24/7 access to emergency services when they need them.