In severe weather emergencies it is crucial PSAPs have the latest technology to help respond quickly and efficiently to 9-1-1 calls. Next Generation 9-1-1 (NG9-1-1) is the answer. It is a game changer for telecommunicators, first responders, the people experiencing an emergent situation. With tornado season fast approaching, we want you to understand the benefits.

What is NG9-1-1?lightning-strikes-city-at-night-illuminating-the-sky-and-NG9-1-1-Network-still-working-through-storms

It is an IP-based 9-1-1 network that allows PSAPs to receive information from a variety of multimedia sources. This includes voice, text, photos, and videos. This means that depending on the type of emergency someone is experiencing, they do not have to rely only on the phone call. This is particularly important during tornadoes, and other weather emergencies that happen suddenly. A quick text to 9-1-1 amidst the chaos will have emergency responders to your home in minutes.

One of the biggest benefits of NG9-1-1 is its ability to handle the number of calls and messages in a widespread emergency. During a tornado, a PSAP will receive a flood of calls from people in distress. The next gen network can prioritize and handle the volume. In the case the PSAP cannot handle calls, for whatever reason, the technology transfers the call directly to another next gen capable PSAP to respond.

Another advantage of NG9-1-1 during a weather emergency is the ability to pinpoint the caller’s location. When a tornado hits, there can be widespread damage making it difficult to navigate. If we have the exact location of a caller, first responders can find the best route to the emergency in as little time as possible. With this information sharing happens in real time. Which means police, fire, and medical professionals can all work together in the most efficient way possible.

Lastly, the IP-based NG9-1-1 system is much more flexible than a legacy 9-1-1 network. These systems can adapt to new technologies as they emerge, which means emergency services will continue to improve at the same pace as technology.

Make the Transition

As NG9-1-1 continues to deploy around the nation, we, Synergem Technologies, are helping PSAPs upgrade their systems. When call takers can handle their calls faster, find an emergency location quicker, get first responders out the door minutes earlier, lives are saved. We are committed to the safety of our communities, and dedicated to helping you make the transition.