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So far John Gattuso has created 15 blog entries.

This is what happens when 911 fails

COLIN LECHER / VERGE – On a June morning in Washington, William Leneweaver, the state’s E911 IT projects and operations manager, was alerted to a call. A man had been attempting to dial emergency responders, but he couldn’t get through. He was left listening to a “fast busy” — a pre-recorded tone.

Eventually, he made contact […]

September 2nd, 2014|

Marengo County makes history with Next Generation 9-1-1

Marengo County 9-1-1 in Alabama has made history as one of the first 9-1-1 centers in the country to go live with an NG9-1-1 call-taking system based on the NENA i3 Next Generation architecture. On Tuesday, December 10, the newly-installed Evolution911™ system provided by Synergem Technologies, Incorporated of Greensboro, North Carolina began delivering 9-1-1 calls to Marengo’s Public […]

August 24th, 2014|

Synergem collaborates with industry leaders to enable better access to 9-1-1

Synergem Technologies, Inc., participated in NENA’s most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities.  Solutions Engineer Patrick Voigt represented Synergem at the ICE-5 event, and also served on the ICE-5 Event Planning Committee.

“The ICE5 event proved to be a valuable opportunity for Synergem to […]

July 29th, 2014|

CenturyLink: 4,500 calls failed during 911 outage

AP / KOIN 6 – CenturyLink says about 4,500 calls failed to get through during a six-hour Washington state 911 outage early last Thursday.

The telecommunications company said Monday that the outage was caused by a technical error in a third-party vendor’s call router, which prevented the system from properly processing calls. The company says the […]

July 18th, 2014|

Synergem Technologies announces addition of EvolutionISR™ Interactive Session Recording to its Evolution™ Product Suite

As the provider of the Nation’s most scalable and efficient NG9-1-1 Emergency Services IP Network (ESInet), Synergem is adding integrated logging/recording capabilities to its product suite.

A carrier-grade Interactive Session Recorder (ISR), EvolutionISR™ is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As […]

June 9th, 2014|