As an ENGINEERING SERVICES organization, we pay significant attention to the analysis and design phases of a project so that once a solution is developed, it represents the best technology available within your budget. 

With SYNERGEM, take a step back and imagine all your needs in one integrated package.

• Start with a needs analysis that leads to a strategic plan. After all, this will be an evolving effort with purchases and upgrades continuing for years to come.
• Determine which legacy systems to keep, upgrade, or replace.
• An RFP will be required that will provide you with a tightly integrated solution supported by a Single Point of Contact that compliments your investment in legacy systems.
• A project manager experienced in the installation and integration of complex systems is a must!
• You’ll need an expert to manage maintenance, additions, upgrades and changes for the life of the system.

Typically, SYNERGEM:

1. Produces a technical assessment that measures the mission effectiveness of currently installed systems.
2. Compares current and projected operations to benchmark practices.
3. Recommends specific short-term system enhancements and provides cost estimates.
4. Prepares a technology plan outlining mid- and long-term systems and operational alternatives.
5. Prepares a scope of work (SOW) and Request for Proposal (RFP).
6. Evaluates and ranks resulting proposals.
7. Acting as your agent, manages the procurement, installation and testing of the selected solution.
8. Integrates all viable systems.
9. To the degree possible, integrates E9-1-1 and Emergency Operations Center information systems.
10. PROVIDES SINGLE POINT OF CONTACT MAINTENANCE AND SUPPORT FOR ALL SYSTEMS!

Clearly, we aren’t your only choice but SYNERGEM offers many important advantages:

When SYNERGEM undertakes projects, we adhere to several principles:

• Maximize the potential available in your legacy systems.
• Whenever possible, employ open system architecture so users are not “locked” into a single supplier.
• Give first consideration to commercial off-the-shelf components in developing a solution.
• Ensure console systems are intuitive and simple to use. A single keyboard and tracking device must control all operations.
• Build a proven maintenance and support capability into every solution.
• Satisfy the component guidelines documented in NENA Technical References NENA 03-002 June 21, 1998 and NENA 04-001 Issue 2, March 2001.
• Choose components that contribute to a high degree of system integration.
• Ensure critical components are redundant and fault-tolerant.
• Build an expansion capability into the solution.

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