PILOT MOUNTAIN, NC, July 28, 2016 — Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced that its Evolution911 Elite call taking solution is compliant with key contact center solutions from Avaya, a global provider of business communications software, systems and services. […]
Synergem Technologies, a leading provider of Next Generation 9-1-1 (NG9-1-1) solutions, has completed the implementation of Teton County’s NG9-1-1-ready call-taking platform. NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia.
Underpinning the new call-taking platform is Synergem’s Evolution911™ software solution. This system delivers enhanced functionality, such […]
Beginning November 9 in Wheaton, Illinois, Next Generation 9-1-1 (NG9-1-1) experts and vendors participated in the latest in a series of Industry Collaboration Events (ICE) hosted by NENA: The 9-1-1 Association. The interactive event focused on the testing of end-to-end NG9-1-1 system functionality, interaction between vendor elements, and interoperability.
In order to ensure the introduction of […]
Synergem has successfully launched its EvolutionNETTMESInet network-of-networks and its Evolution911™ Next Generation 9-1-1 call taking solution in Spink County, South Dakota. The new systems are now delivering 9-1-1 calls to the Spink County Public Safety Answering Point (PSAP) in Redfield.
The State of South Dakota has acknowledged it needs to “replace its 9-1-1 system due to end-of-life system constraints … […]
COLIN LECHER / VERGE – On a June morning in Washington, William Leneweaver, the state’s E911 IT projects and operations manager, was alerted to a call. A man had been attempting to dial emergency responders, but he couldn’t get through. He was left listening to a “fast busy” — a pre-recorded tone.
Eventually, he made contact […]
Marengo County 9-1-1 in Alabama has made history as one of the first 9-1-1 centers in the country to go live with an NG9-1-1 call-taking system based on the NENA i3 Next Generation architecture. On Tuesday, December 10, the newly-installed Evolution911™ system provided by Synergem Technologies, Incorporated of Greensboro, North Carolina began delivering 9-1-1 calls to Marengo’s Public […]
Synergem Technologies, Inc., participated in NENA’s most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities. Solutions Engineer Patrick Voigt represented Synergem at the ICE-5 event, and also served on the ICE-5 Event Planning Committee.
“The ICE5 event proved to be a valuable opportunity for Synergem to […]
Synergem Technologies announces addition of EvolutionISR™ Interactive Session Recording to its Evolution™ Product Suite
As the provider of the Nation’s most scalable and efficient NG9-1-1 Emergency Services IP Network (ESInet), Synergem is adding integrated logging/recording capabilities to its product suite.
A carrier-grade Interactive Session Recorder (ISR), EvolutionISR™ is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As […]