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So far John Gattuso has created 10 blog entries.

Jeff Schlueter appointed Synergem Technologies’ Chief Operating Officer

Synergem Technologies, Inc., a leading provider of Next Generation 9-1-1 (NG9-1-1) solutions, announced Jeff Schlueter has been appointed Chief Operating Officer.

September 7th, 2016|

Synergem Technologies, Inc. Next Generation 9-1-1 call taking solution now rated ‘Avaya compliant’

PILOT MOUNTAIN, NC, July 28, 2016 — Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced that its Evolution911 Elite call taking solution is compliant with key contact center solutions from Avaya, a global provider of business communications software, systems and services. […]

July 28th, 2016|

Synergem NG9-1-1 Public Safety Comm in Teton County

Synergem Technologies, a leading provider of Next Generation 9-1-1 (NG9-1-1) solutions, has completed the implementation of Teton County’s NG9-1-1-ready call-taking platform. NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia.

Underpinning the new call-taking platform is Synergem’s Evolution911™ software solution. This system delivers enhanced functionality, such […]

June 8th, 2016|

9-1-1 industry experts come together to test Next Generation 9-1-1 systems & services

Beginning November 9 in Wheaton, Illinois, Next Generation 9-1-1 (NG9-1-1) experts and vendors participated in the latest in a series of Industry Collaboration Events (ICE) hosted by NENA: The 9-1-1 Association. The interactive event focused on the testing of end-to-end NG9-1-1 system functionality, interaction between vendor elements, and interoperability.

In order to ensure the introduction of […]

December 3rd, 2014|

South Dakota gears up for Next Generation 911

Synergem has successfully launched its EvolutionNETTMESInet network-of-networks and its Evolution911™ Next Generation 9-1-1 call taking solution in Spink County, South Dakota. The new systems are now delivering 9-1-1 calls to the Spink County Public Safety Answering Point (PSAP) in Redfield.

The State of South Dakota has acknowledged it needs to “replace its 9-1-1 system due to end-of-life system constraints … […]

October 18th, 2014|

Verge: This is what happens when 911 fails

COLIN LECHER / VERGE – On a June morning in Washington, William Leneweaver, the state’s E911 IT projects and operations manager, was alerted to a call. A man had been attempting to dial emergency responders, but he couldn’t get through. He was left listening to a “fast busy” — a pre-recorded tone.

Eventually, he made contact […]

September 2nd, 2014|

Marengo County makes history with Next Generation 9-1-1

Marengo County 9-1-1 in Alabama has made history as one of the first 9-1-1 centers in the country to go live with an NG9-1-1 call-taking system based on the NENA i3 Next Generation architecture. On Tuesday, December 10, the newly-installed Evolution911™ system provided by Synergem Technologies, Incorporated of Greensboro, North Carolina began delivering 9-1-1 calls to Marengo’s Public […]

August 24th, 2014|

Synergem collaborates with industry leaders to enable better access to 9-1-1

Synergem Technologies, Inc., participated in NENA’s most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities.  Solutions Engineer Patrick Voigt represented Synergem at the ICE-5 event, and also served on the ICE-5 Event Planning Committee.

“The ICE5 event proved to be a valuable opportunity for Synergem to […]

July 29th, 2014|

CenturyLink: 4,500 calls failed during 911 outage

AP / KOIN 6 – CenturyLink says about 4,500 calls failed to get through during a six-hour Washington state 911 outage early last Thursday.

The telecommunications company said Monday that the outage was caused by a technical error in a third-party vendor’s call router, which prevented the system from properly processing calls. The company says the […]

July 18th, 2014|

Synergem Technologies announces addition of EvolutionISR™ Interactive Session Recording to its Evolution™ Product Suite

As the provider of the Nation’s most scalable and efficient NG9-1-1 Emergency Services IP Network (ESInet), Synergem is adding integrated logging/recording capabilities to its product suite.

A carrier-grade Interactive Session Recorder (ISR), EvolutionISR™ is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As […]

June 9th, 2014|