AP / KOIN 6 – CenturyLink says about 4,500 calls failed to get through during a six-hour Washington state 911 outage early last Thursday.

The telecommunications company said Monday that the outage was caused by a technical error in a third-party vendor’s call router, which prevented the system from properly processing calls. The company says the problem did not involve the computer bug known as “Heartbleed.”

In a statement, the company says it and the vendor, Intrado, “have taken steps to implement an enhanced monitoring process and have addressed the router issue.”

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